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FULLY INTEGRATED CRM
Enterprise Hub’s 360° CRM functionality provides a fully-integrated approach to customer and prospect interaction. Unlike most ERP systems on the market today, which have CRM software as separate module, Enterprise Hub CRM functionality is leveraged throughout the entire Enterprise Hub software suite. In doing so, Green Spoon offers a comprehensive 360° view of manufacturing and distribution companies’ customers and prospects.
At its core, Enterprise Hub is based on a management-by-exception philosophy that monitors and provides alerts. These alerts provide sales and customer service personnel proactive tools to initiate action and communicate status to their customer contacts. Furthermore, Enterprise Hub software monitors recent customer purchases and compares the data to the customer’s order frequency to alert appropriate personnel when there is a decline in activity, prompting proactive communication with the customer.
Enterprise Hub’s CRM functionality integrates with the complete Microsoft Office Suite including Microsoft’s Outlook and Exchange, Word, Excel, and MapPoint, allowing one-click access to email, document mail merge, data export and manipulation, and customer and prospect mapping.
Sales Commission Management
The Enterprise Hub software solution provides integrated functionality for managing and tracking
sales commissions and incentives programs and processing associated payments. Enterprise Hub’s commission management solution supports multiple commission methodologies. Commissions can be paid at invoicing or deferred until customer payment is received. Enterprise Hub’s ERP software makes calculating and reporting sales
commissions simple and straightforward.
Enterprise Hub’s service and support functionality provides a mechanism to perform help desk support for manufacturing and distribution organizations. Enterprise Hub software’s help desk features provide an efficient means of tracking support calls from inception, to routing of the
issue to a service technician, through problem resolution. The service and support functionality is fully-integrated with the rest of the Enterprise Hub software suite so key information such as order history, serial numbers, and warranty information are quickly available for support personnel.
Serial Number and Warranty Tracking
Enterprise Hub’s inventory management functionality provides complete serial number and warranty tracking. Enterprise Hub tracks serial numbers and warranty periods for components, distributed items, and manufactured goods. The system also supports the consumption of serialized components in serialized finished goods. Enterprise Hub automatically tracks whether items being serviced or returned are covered under warranty.