ORDER TO CASH

Retail, Wholesale Distribution, e-Tailer and Manufacturing organizations leverage Enterprise Hub’s powerful sales order management functionality to provide superior customer service. Enterprise Hub is designed to accommodate order entry processes in both B2B and B2C order entry environments. Enterprise Hub can manage regular sales orders, drop shipments, blanket orders, recurring orders, group orders, and counter sales. In addition to traditional order entry, Enterprise Hub also accommodates Web orders, route accounting management, and incoming and outgoing order-related EDI transactions.

Enterprise Hub’s order management supports an infinite number of order line items, which can include stock, non-stock, and direct shipped items. In addition, the order entry process supports samples, kits, and configured products.

A key differentiator for Enterprise Hub is that it supports both available-to-promise (ATP) processes and automated alerts. During the order entry process, CTP evaluates key factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items.

From the order entry screen users have one-touch access via hot buttons to any other associated information in Enterprise Hub. These hot buttons can be defined on a user-by-user basis to meet the unique needs of an organization’s sales and customer service personnel.

Sales and customer service personnel can view the order status directly on the order entry screen throughout the entire order life cycle in real-time. From entry to inventory committing and allocation, through picking and shipping, Enterprise Hub provides interactive alerts and notifications for manufacturers and distributors to manage order inquiries and order changes.

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Business Partners

In Enterprise Hub, customers are defined at an order-from level with an unlimited number of associated ship-to and bill-to addresses. Each customer master record allows for a sales view of the account which can be used for prospecting and tracking sales-related data within CRM. Each record also provides default values for sales order entry while providing a repository of key sales and financial information. Customer accounts can be associated with a four-tiered hierarchy of customer groups used for pricing and reporting purposes. Accounts can also roll-up into corporate parents where multiple legal entities are owned by the same enterprise.

Customer Definition Highlights

  • Stores basic account information such as address, unlimited ship-to and bill-to addresses, and unlimited contacts and associated contact notes
  • Supports international addresses and phone numbers
  • Supports key customer financial data
  • Supports management of accounts and associated contacts from initial contact through initial sale and ongoing support
  • Tracks key customer sales- and opportunity- related information
  • Supports online inquiries of comprehensive customer information for prospecting, sales, order entry, and customer service purposes

Available to Promise

A key differentiator of the Enterprise Hub software suite is that it supports both available-to-promise (ATP) and capable-to-promise (CTP) processes and automated alerts. While available-to-promise processing considers existing material on hand for both purchased and manufactured items, capable-to-promise functionality also accounts for inbound purchase receipts, supplier lead times, alternative sourcing options, and raw material, production, and labor availability. During the order entry process, CTP evaluates these factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items.

Highlights

  • Supports automated ATP and CTP processes and alerts during order entry
  • ATP processing considers existing material on hand for both purchased and manufactured items
  • CTP functionality also accounts for inbound purchase receipts, supplier lead times, alternative sourcing options, and raw material, production, and labor availability
  • During order entry, CTP evaluates key factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items

Quotes

Enterprise Hub supports online quote entry for both existing customers and prospects. Quotes can include existing products and services and items which have never been purchased, sold, or manufactured. The quoting process supports quote routing for online approval, as well as customized quote forms. Quotes may be transmitted via
email, fax, EDI, or printed and mailed. Once customer order approval is received, a quote may be converted automatically in part or in whole directly into an active sales order.

Highlights

  • Supports quotes for existing products and services and quotes with estimates for new items
  • Each quote can include expiration dates and probability of customer acceptance
  • Quotes may be transmitted via email, fax, EDI, or printed and mailed
  • Supports pricing of quotes based on existing price sheets and authorized price overrides
  • Supports routing of quotes for electronic approval
  • Quotes can be converted automatically into sales orders in part or in whole
  • Lost opportunities can be tracked via user defined reason codes

Promotions

Enterprise Hub software supports the entry and online notification of product-based promotions, allowances, and rebates. Such promotions and allowances can take a variety of forms including product giveaways or order discounts. In Enterprise Hub, an unlimited number of promotions can be established each of which with its own associated effectivity dates.

Likewise, an infinite number of allowances and rebates can be established and associated with a specific product or group of products. Allowances can be defined as either a percentage of the sale or as a fixed currency amount. At the time of invoicing, the Enterprise Hub system automatically calculates and accrues applicable customer rebates on an invoice line-item level. Rebate checks can be issued directly from within the
Enterprise Hub system.

Promotions, Allowances, and Rebates Highlights

  • Supports establishment of promotions that include product giveaways or order discounts with associated effectivity dates
  • Supports an unlimited number of rebate and advertising allowance programs
  • Allowances can associated with specific products or product groups
  • Allowances can be defined as either a percent of the sale or a fixed currency amount
  • Supports automatic calculation and accrual of customer rebates at an invoice line-item level
  • Supports rebate check issuing

Product Configurator

Enterprise Hub’s built-in product configurator speeds up quoting and order entry and decreases costly errors by eliminating data entry errors and non- buildable products. The product configurator is rules-based and can be used for both parametric and features and options-based configuration of manufactured and distributed products. Enterprise Hub allows for streamlined product configuration by providing a simple drop down menu approach with immediate online graphics to show the user the configured product.

The online product configurator provides internal cost savings to manufacturing and distribution companies by reducing errors and overall time spent on configuration and estimating. This process dramatically increases the level of customer satisfaction by providing an intelligent sales force that is quick to respond to customer requests. The configurator is fully web enabled for Internet deployment and serves as an electronic
expert that can help customers purchase products in a real-time.

Highlights

  •  Parametric rules-based and features and
    options-based configurator
  • Configurator is available for use in quoting and order management
  • Elimination of non-buildable products on sales orders
  • Fully-integrated with manufacturing processes to create order-specific configured bill of material and associated routing
  • Online illustration of configured product for review and changes

RMA Processing

Enterprise Hub’s return material authorization (RMA) processing provides a combination of flexibility and procedural controls for managing the return process. A customer return can be entered to return goods for credit, warranty repair, or replacement. This process occurs directly from the Enterprise Hub’s order entry screen. The RMA process is tied directly to the receiving and accounts receivable functions for complete transactional traceability.

Highlights

  • Customer items may be returned for credit, warranty repair, or replacement and have associated return reason codes
  • RMA’s can be created from the original sales order and can be placed on hold pending management approval
  • Returned goods can be received and inspected prior to granting customer credit
  • The return process tracks lot numbers, serial numbers, and warranties when applicable

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ECOMMERCE

e-Commerce solution is fully-integrated with the Enterprise Hub application. Enterprise Hub supports secure, Web-based business-to-business (B2B) and business-to customer (B2C) transactions. Employees, dealers, suppliers, and customers can all access Enterprise Hub’s data securely via the Internet. From supplier RFP responses and online customer ordering to dealer and outside sales personnel inquiries regarding inventory availability and shipment tracking, Enterprise Hub provides secure, Web-based access that extends operational activity beyond the manufacturing plant and distribution center.

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