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ORDER TO CASH
Retail, Wholesale Distribution, e-Tailer and Manufacturing organizations leverage Enterprise Hub’s powerful sales order management functionality to provide superior customer service. Enterprise Hub is designed to accommodate order entry processes in both B2B and B2C order entry environments. Enterprise Hub can manage regular sales orders, drop shipments, blanket orders, recurring orders, group orders, and counter sales. In addition to traditional order entry, Enterprise Hub also accommodates Web orders, route accounting management, and incoming and outgoing order-related EDI transactions.
Enterprise Hub’s order management supports an infinite number of order line items, which can include stock, non-stock, and direct shipped items. In addition, the order entry process supports samples, kits, and configured products.
A key differentiator for Enterprise Hub is that it supports both available-to-promise (ATP) processes and automated alerts. During the order entry process, CTP evaluates key factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items.
From the order entry screen users have one-touch access via hot buttons to any other associated information in Enterprise Hub. These hot buttons can be defined on a user-by-user basis to meet the unique needs of an organization’s sales and customer service personnel.
Sales and customer service personnel can view the order status directly on the order entry screen throughout the entire order life cycle in real-time. From entry to inventory committing and allocation, through picking and shipping, Enterprise Hub provides interactive alerts and notifications for manufacturers and distributors to manage order inquiries and order changes.
In Enterprise Hub, customers are defined at an order-from level with an unlimited number of associated ship-to and bill-to addresses. Each customer master record allows for a sales view of the account which can be used for prospecting and tracking sales-related data within CRM. Each record also provides default values for sales order entry while providing a repository of key sales and financial information. Customer accounts can be associated with a four-tiered hierarchy of customer groups used for pricing and reporting purposes. Accounts can also roll-up into corporate parents where multiple legal entities are owned by the same enterprise.
Customer Definition Highlights
Available to Promise
A key differentiator of the Enterprise Hub software suite is that it supports both available-to-promise (ATP) and capable-to-promise (CTP) processes and automated alerts. While available-to-promise processing considers existing material on hand for both purchased and manufactured items, capable-to-promise functionality also accounts for inbound purchase receipts, supplier lead times, alternative sourcing options, and raw material, production, and labor availability. During the order entry process, CTP evaluates these factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items.
Enterprise Hub supports online quote entry for both existing customers and prospects. Quotes can include existing products and services and items which have never been purchased, sold, or manufactured. The quoting process supports quote routing for online approval, as well as customized quote forms. Quotes may be transmitted via
email, fax, EDI, or printed and mailed. Once customer order approval is received, a quote may be converted automatically in part or in whole directly into an active sales order.
Enterprise Hub software supports the entry and online notification of product-based promotions, allowances, and rebates. Such promotions and allowances can take a variety of forms including product giveaways or order discounts. In Enterprise Hub, an unlimited number of promotions can be established each of which with its own associated effectivity dates.
Likewise, an infinite number of allowances and rebates can be established and associated with a specific product or group of products. Allowances can be defined as either a percentage of the sale or as a fixed currency amount. At the time of invoicing, the Enterprise Hub system automatically calculates and accrues applicable customer rebates on an invoice line-item level. Rebate checks can be issued directly from within the
Enterprise Hub system.
Promotions, Allowances, and Rebates Highlights
Enterprise Hub’s built-in product configurator speeds up quoting and order entry and decreases costly errors by eliminating data entry errors and non- buildable products. The product configurator is rules-based and can be used for both parametric and features and options-based configuration of manufactured and distributed products. Enterprise Hub allows for streamlined product configuration by providing a simple drop down menu approach with immediate online graphics to show the user the configured product.
The online product configurator provides internal cost savings to manufacturing and distribution companies by reducing errors and overall time spent on configuration and estimating. This process dramatically increases the level of customer satisfaction by providing an intelligent sales force that is quick to respond to customer requests. The configurator is fully web enabled for Internet deployment and serves as an electronic
expert that can help customers purchase products in a real-time.
Enterprise Hub’s return material authorization (RMA) processing provides a combination of flexibility and procedural controls for managing the return process. A customer return can be entered to return goods for credit, warranty repair, or replacement. This process occurs directly from the Enterprise Hub’s order entry screen. The RMA process is tied directly to the receiving and accounts receivable functions for complete transactional traceability.